Frequently Asked Questions

Yes most rings can be sized. Please e-mail or call to talk to one of our team and we will be pleased to help you.

Yes, please call or e-mail with your engraving requirements and we will reply with a quote.

For orders placed before 2pm Monday to Friday we will dispatch your item(s) the same day. Delivery times may be longer in circumstances where items need to be specially ordered due to size requirements or the item no longer being in stock. We will advise you of any possible delays when you place your order.

We offer a 7 day money back guarantee on most items with only a few exceptions. This 7 day period begins the day after you receive your order. Please see Delivery and Returns for full details.

If you have created an account you can track your order. Simply log-in to My Account and click on Show/Hide Previous orders and you'll be able to view the status of all your orders.

Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through the SagePay secure payment system. No credit or debit card details are held by Rockwell Jewellers.

Yes we do and they are a perfect and easy way to give a gift. Gift Vouchers are available to purchase instore only.